Handling Discovery Visit requests

Visit requests arrive in their own portal section, separate from general leads.

1 min read · Updated Aug 21, 2026

Requests for a Discovery Visit appear under Discovery Visits in the portal, kept apart from general inquiries because they need a different kind of follow-up.

How to work them

Reach out quickly — someone requesting a visit is well past casual browsing.
Confirm dates, cost, and exactly what is included in writing.
Say clearly what they should book themselves and what you arrange.

Requests are not bookings

A request means someone is interested, not that anything is reserved. Nothing is confirmed until you confirm it with them directly.

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