Payment methods, receipts, and failed payments
Payments run through Stripe. Receipts are emailed. Tell us early if a payment fails.
1 min read · Updated Aug 21, 2026
How you pay
Payments are handled by Stripe, our payment processor. We never see or store your full card details.
Receipts
A receipt is emailed when a payment succeeds. If you need a copy or a differently addressed invoice, contact us.
If a payment fails
We will let you know. Listings are not taken down the moment a payment fails — get in touch and we will work it out. Ignoring it for a long stretch can eventually lead to a listing being suspended.
Changing your card
Contact us and we will send you a secure link to update your payment details. Never send card numbers by email.
Something looks wrong on a charge
Get in touch with the community name and the amount, and we will trace it.
Still stuck?
Tell us what you're trying to do and we'll point you in the right direction.
Contact Us